Frequently Asked Questions

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What browsers are supported by JumpChat?

JumpChat has been tested with Chrome, Firefox, Opera and Safari. On Android Chrome and Firefor are supported. On iOS, Safari is also supported. If you are still having issues, click here to contact us.

How does JumpChat work?

Simply go to the home page and click on Start your JumpChat now! button. You will be asked to enter a name and a take a picture or upload an avatar. Afterwards, invite your friends by sending the url anyway you would like. Email, SMS, or IMs, the choice is up to you.

Is JumpChat secure?

Yes. All communication is encrypted between JumpChatters. When communicating to the server, everything is done through an SSL connection. In addition, JumpChat does not store any information about you. All the data in the chat session is sent P2P directly to the other JumpChatters. You can read the W3C Spec for more information.

What is stored on the server?

Nothing is currently stored on the server. The only information sent to the server is your userid and messages WebRTC requires to set up a direct P2P connection with the other JumpChatters.

How many people can join a JumpChat?

There is currently no limits as to how many people can join except for bandwidth. The more people in the JumpChat, the more bandwidth is used because your stream is sent to all the other people directly. Each P2P connection is capped at 300kbps for video, 50kbps for audio, and 15kbps for files.

Can I send text messages in a JumpChat?

Yes. Click on the message icon [] in the toolbar and a window will pop out with the text messages. Basic support for links and emoticons are available in the text chat.

Can I share files to other JumpChatters?

Yes. Click on the share files icon []. A dialog will pop up and drag files anywhere to add them. When you are ready to send them, click Share to send them. You will receive a notification when the other JumpChatters have received the files.

Alternatively, you can simple drag the files anywhere in the JumpChat window and it will automatically pop open the share files dialog for you.

Can I mute myself or disable the camera?

Yes. Click on the mute icon [] or the disable camera icon [] in toolbar. If you disable the camera, ou should see your video turn into a picture of your avatar. If you mute yourself, you will see a mute icon.

Can I share my desktop?

Yes, simply click on the Screen Share button () to start sharing your desktop. If the button is not available, your browser does not support the getDisplayMedia() API.

Do you have hotkeys?

We sure do!

  • CTRL + T - Toggle text messages
  • CTRL + M - Toggle audio (mute on/off)
  • CTRL + V - Toggle video
  • CTRL + S - Toggle screen share
  • CTRL + I - Invite people to your JumpChat
  • CTRL + F - Share files to other JumpChatters
  • CTRL + P - Update your profile (name and avatar)
  • CTRL + SHIFT + D - Bring up debug dialog

Can I use JumpChat with my smartphone?

Yes, you can just use JumpChat with your mobile browser without installing any application. On Android, Chrome and Firefox are supported. On iOS, Safari can be used.

Where can I get some help?

You contact us at hi@jump.chat We'll try to get back to you ASAP.

If you're willing, you can send us a debug log.

  • Start a JumpChat
  • CTRL+SHIFT+D and a debug dialog will pop up.
  • Enable the debug log and reload the browser
  • Reproduce the error without reloading
  • Click CRTL+SHIFT+D again and fill out the information
  • Click Send